IT technicians can collaborate with customers in real-time with high-speed screen sharing and remotely transfer files, reboot devices, and install new software. It lets users remotely access any computer or Android, iOS, or Windows phone from a Windows, Mac, or Linux computer or mobile device. Today it offers remote desktop support software in 100 countries and receives high ratings in software reviews. ISL takes its name from the abbreviation of the internet services layer, a software application developed in 2001, the year the company was founded.